mm98 Frequently Asked Questions

mm98 lets you set daily, weekly, or monthly deposit limits on your play. If you'd like to set a limit, contact us through Live Chat. Managing your money responsibly is one of the best ways to keep your gaming enjoyable.

mm98 is a platform for players aged 21+ only. Anyone under 21 may not register an account, play, or make deposits. This policy is strictly enforced for the health and safety of our players.

Chasing losses by betting more, being unable to set time limits, hiding your gambling from family and friends, feeling like you cannot stop — if these warning signs keep coming up, it is time to take protective measures. Read our Responsible Gaming page.

You can request responsible gaming advice through mm98's 24/7 Live Chat. The Responsible Gaming page also has self-control tools and guidance on where to get help. Problem gambling is a health issue, and asking for help is a sign of strength.

Both cooling-off (a short break) and self-exclusion (temporarily closing your account for a set period) are available. Just request it through Live Chat and our support team will take care of it right away. Self-control like this is a key part of responsible gambling.

After your first deposit at mm98, you will automatically receive a welcome bonus. The bonus is 200% of your deposit amount — deposit 20,000 Ks and get a 40,000 Ks bonus, giving you 60,000 Ks to start playing. The maximum bonus is 200,000 Ks. No promo code needed.

The welcome bonus is available once per player and applies to the first deposit only. It will not be awarded again on a second deposit. If two accounts share the same phone number, name, or payment account, they are treated as one player.

The wagering requirement is the number of times you must play through the bonus before you can withdraw it. At mm98, the requirement is 15x the bonus amount. For example — deposit 20,000 Ks, receive a 40,000 Ks bonus, and you must wager 40,000 × 15 = 600,000 Ks before withdrawing bonus winnings. Deposit 220,000 Ks, receive a 200,000 Ks bonus, and you must wager 200,000 × 15 = 3,000,000 Ks to complete the requirement.

Bonuses have an expiry period, so if you don't complete the wagering requirement within the set time after receiving the bonus, it may be forfeited. You can ask via Live Chat to confirm the exact expiry at the time you receive your bonus. It's recommended to use the bonus right away.

You can use the bonus to play slots, live casino (Baccarat, Roulette, Dragon Tiger), crash games, and football betting on mm98. If any games are excluded from bonus play or have different contribution rates, this will be noted in the bonus terms, so please read the Terms & Conditions.

In live casino and crash games, the result of the round you were in is recorded server-side, so you can check it in your game history after reconnecting. If you reconnect and think winnings have gone missing, contact us through Live Chat with your game round reference number to request an investigation.

mm98 can be played on Android phones, iPhone/iPad (iOS), Windows and Mac computers through a browser. Chrome, Firefox, and Safari browsers are all well supported. There is no separate app to install — you can access it directly from your browser, so no storage space is needed.

Try clearing your browser cache and cookies — in Chrome, go to Settings → Privacy and Security → Clear browsing data, select "Cached images and files" and "Cookies", then click Clear. After that, reopen your browser and visit mm98 again. If the problem continues, try switching between mobile data and WiFi.

mm98's website is built with a mobile-responsive design, so you can play Slots, Live Casino, football, and Crash games in full from your phone browser. Some games that don't fit well on a portrait screen work better in landscape mode. The experience may differ from a computer, but all the main features are available.

On the Login page, use the "Forgot your password?" link to reset your password. If that does not work, contact us via 24/7 Live Chat, verify your identity with your registered phone number, and recover your account.

Withdrawals from mm98 are processed only to KBZPay, Wave Money, or AYA Pay accounts registered in your own name. Withdrawals to third-party accounts, family member accounts, or wallets not in your name are not allowed — this rule is in place for security and financial compliance.

To withdraw winnings from a bonus, you must first meet the wagering requirement — you need to wager 15 times the bonus amount before the bonus funds can be converted to withdrawable cash. If you request a withdrawal before the wagering is complete, the remaining bonus balance will be cancelled, so check that your wagering is complete before requesting.

At mm98, withdrawals are transferred within 10 to 45 minutes of your request. Even if there are delays on the bank or wallet side, we work to get funds to you as soon as possible. If more than 45 minutes have passed and you have not received your funds, contact Live Chat with your transaction ID to check.

The main reasons for a pending status are: KYC (identity verification) not yet completed, a bonus balance still included that hasn't met the wagering requirement, use of a third-party wallet, or the withdrawal amount being below the minimum of 30,000 Ks. Check each of these points, resolve them, and then submit your request again.

At mm98, you can deposit using any of KBZPay, Wave Money, or AYA Pay, and for withdrawals you can choose any of those three methods as well — they don't have to match. Withdrawals are available 24/7, with a minimum of 30,000 Ks.

For deposits via KBZPay, Wave Money, and AYA Pay at mm98, the minimum amount for each method is 10,000 Ks. There is no maximum deposit limit, so you can deposit as much as you need. Your balance will be credited almost immediately after depositing.